Trinity Review Services Text Communication Opt-in

MFA Opt In Flow: Written Description

1. Trinity Review Services (“Trinity”) will collect patient information directly from the patient when signing up for their workers compensation claim. This will include their phone number.
2. Upon inputting information into the system Trinity verbally confirms with patient that they wish to receive the Patient Authorization Form document link from Trinity via text message.
3. Trinity will input patients phone information into the web form in Blue Diamond: see image below

   

4. The patient will receive a text message from Trinity, it will:
   • Clearly state that it is from Trinity.
   • State the purpose of the message.
   • Include an opt-in request (Ask the patient to reply "YES" to opt-in).
   • Give opt-out instructions ("Reply STOP to opt-out").
   • State the maximum number of messages the patient may receive in a given time frame (e.g., "up to 6 texts/month").

   This is an example of the text message:

   “Your workers' comp claim has been received by Trinity Review Services, a HIPAA compliant provider, is fulfilling your request. You may get up to 6 texts/mo. Reply YES to continue to receive messages. You have been sent a Pharmacy Authorization Form To VIEW your authorization click the following link: {unique Patient Authorization weblink} If you do not want to receive communications from Trinity Review Services please reply STOP to this message”

5. If patient Opts-In they will receive ongoing messages from Trinity about their workers compensation claim
6. If patient Opts-Out the patient will be removed from text communications and will no longer receive text communication from Trinity unless they request it at a later date.

User Opt-in Flow for Patients: Diagram